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Prioritizing Patient Care Over Administrative Burdens

Updated: 1 day ago

DPC Doctor

Dr. Shukhman in a green scrub top
Dr. Jeffrey Shukhman

In this episode of the "My DPC Story Podcast," hosted by Dr. Maryal Concepcion, Dr. Jeffrey Shukhman shares his transformative journey from the constraints of corporate practice to the freedom of Direct Primary Care (DPC). He opens up about the shift that allowed him to reclaim the essence of patient-focused care, the innovative model of his practice "White Olive Direct Primary Care," and the joys and challenges that come with this path.

The Struggle with Corporate Medicine: A Burned-Out System

Dr. Jeffrey Shukhman began his medical career in a corporate setting, where he quickly felt the pressures of a system primarily driven by coding, billing, and pharmaceutical-heavy practices. As a Medical Director, Dr. Shukhman observed first-hand the systemic flaws that left physicians feeling like mere cogs in a machine, overworked and undervalued. This relentless administrative workload contributed significantly to burnout, leaving little room for the kind of patient interaction that inspired him to pursue medicine in the first place.

The Decisive Shift

The turning point for Dr. Shukhman came when he attended a DPC conference. There, he met like-minded physicians and gained a fresh perspective on how medicine could be practiced. Motivated by the philosophy of DPC, he decided to take the plunge and open his own practice. He hoped that DPC would not only bring back the joy of practicing medicine but also improve the quality of healthcare.

Building "White Olive Direct Primary Care: Crafting a Patient-Centered Practice

In founding "White Olive Direct Primary Care," Dr. Shukhman meticulously crafted an environment where the patient comes first. Unlike traditional practices burdened by insurance constraints, his DPC model allows for extended consultation times, personalized care plans, and a proactive rather than reactive approach. He deliberately keeps his practice lean, employing only a medical assistant and utilizing a variety of consultants such as nutritionists, fitness trainers, psychologists, and aesthetic nurses, all on a cash-referral basis. This ensures that the focus remains squarely on patient care rather than on profit.


Innovative Services and Offerings: Exploring Creativity in Medicine

One of the standout aspects of Dr. Shukhman’s practice is the freedom to introduce innovative and alternative treatments. His practice offers a variety of services, including a weight loss program, aesthetic services, IV therapy, PRP, and regenerative medicine. These services are evidence-based but also allow for considerable creativity, giving him the flexibility to tailor treatments to the individual needs of his patients.

The Weight Loss Program

Dr. Shukhman’s weight loss program exemplifies this personalized approach. By coordinating with fitness trainers and nutritionists, he offers a comprehensive plan that goes beyond mere diet and exercise, considering the whole person. This collaborative effort ensures a high success rate and fosters a supportive community for his patients.

Overcoming Challenges and Looking Forward: Initial Hurdles

Starting a DPC practice is not without its challenges. Dr. Shukhman candidly discusses the financial planning required, including keeping Medicare and engaging in side gigs for supplementary income. He acknowledges that patient growth can be slow and uneven, but he emphasizes the importance of patience and word-of-mouth referrals. His strategy of leveraging social media, particularly Instagram, has also played a crucial role in his practice’s visibility and patient acquisition.

Managing Growth and Sustainability

Managing the business side of a DPC practice is an ongoing learning process. Dr. Shukhman talks about the need for cost-consciousness, both in terms of practice management and patient care. Initially investing in expensive in-house facilities such as phlebotomy and x-ray, he later realized the benefits of utilizing community facilities, thereby providing better value to his patients.

Hiring and retaining staff has been another challenge. Realizing he couldn’t do it all, Dr. Shukhman hired a receptionist and a virtual medical assistant to streamline operations and improve efficiency.


The Future of Direct Primary Care: Advice and Encouragement

Dr. Shukhman offers valuable advice to physicians considering the transition to DPC. Evaluating personal circumstances and understanding the financial and lifestyle implications are crucial steps. He underscores the creativity and enjoyment that come with this model of practice, highlighting how it brings back the joy of medicine and holds the potential to solve some of healthcare's biggest problems.

Dr. Jeffrey Shukhman’s journey is a testament to the transformative power of Direct Primary Care. By stepping away from the constraints of the corporate healthcare model, he has not only revitalized his own passion for medicine but has also created a paradigm of patient-centered care that could very well be the future of healthcare. His story is an inspiration to all physicians feeling the strain of burnout and showcases the limitless potential of DPC for both patients and healthcare providers alike.


To hear more about Dr. Shukhman's inspiring journey and insights into Direct Primary Care, tune into the latest episode of "My DPC Story Podcast." For exclusive content and updates, join the MyDPC Story Patreon community today!




Alexa Torres: White Olive DPC website designer.

  • Find more about her DPC-specific marketing services HERE


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